1. Information We Collect

Account Information

When you create an account, we collect your name, email address, and password. If you claim a facility, we may also collect your business name, facility address, phone numbers, and role at the business.

Verification Documents

For facility claims, you may submit verification documents such as business licenses, utility bills, tax documents, or other proof of authorization. We encourage you to redact sensitive personal information before uploading:

• Social Security Numbers (SSNs)
• Bank account numbers and routing numbers
• Credit card numbers
• Personal home addresses (if different from business)
• Employee or customer personal information

Keep visible: Business name, facility address, document dates, issuing authority, and your name as business representative.

Usage Information

We automatically collect information about how you interact with our Services, including search queries, facilities viewed, pages visited, and device information (IP address, browser type, operating system).

Location Information

With your permission, we may collect your location to help you find nearby facilities and services. You can disable location access in your browser or device settings.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain our Services
• Process facility claims and verify business ownership
• Communicate with you about your account and updates
• Improve our Services through analytics and research
• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and enforce our Terms
• Send you relevant notifications and promotional content (you can opt out)

3. How We Share Your Information

Public Directory Listings

Facility information you submit or claim (business name, address, phone, hours, services) is displayed publicly in our directory to help users find your business.

Service Providers

We share information with third-party service providers who help us operate the Services, including hosting, analytics, payment processing, and customer support. These providers are bound by confidentiality obligations.

Legal Requirements

We may disclose information if required by law, legal process, government request, or to protect our rights, property, safety, or that of our users.

Business Transfers

If SemiDown is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

We do not sell your personal information.

4. Document Retention & Security

Verification Documents

Documents submitted for facility claims are stored securely and accessed only by authorized verification staff. We retain verification documents for:

• Approved claims: 90 days after approval, then securely deleted
• Denied claims: 90 days after final decision
• Disputes: Until resolution plus 90 days

Security Measures

We implement industry-standard security measures to protect your information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure cloud storage with access controls
• Regular security audits and monitoring
• Employee training on data protection

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. Use the Services at your own risk.

5. Your Rights & Choices

Access & Update

You can access and update your account information at any time through your account settings.

Data Deletion

You can request deletion of your account and personal information by contacting us at privacy@semidown.com. Note that we may retain certain information as required by law or for legitimate business purposes.

Marketing Communications

You can opt out of promotional emails by clicking "unsubscribe" in any marketing message or adjusting your notification preferences in account settings.

Cookies & Tracking

We use cookies and similar technologies to improve your experience. You can control cookies through your browser settings, though some features may not function properly if you disable them.

6. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

7. Third-Party Links

Our Services may contain links to third-party websites (e.g., facility websites, Google Maps). We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy with an updated effective date. Your continued use of the Services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@semidown.com
• Support: support@semidown.com
• Contact Form: semidown.com/contact